REMOTE ACCESS - ULTRA VNC
Menu location: GO > Programs > Remote Access > VNC

VNC will allow someone to take control of your computer remotely.

The controlling computer (client) must perform the following:
1) Download VNCVIEWER.EXE from here .
2) Run the downloaded file as follows: vncviewer.exe -listen
3) Forward/open port 5500 on the client computer's router/firewall.

The computer being controlled (host) must perform the following steps:
1) Boot from this CD
2) Choose  one of the two 'Allow control' options on the menu as pictured below

Allow control now will invite anyone of your choosing to control your computer.
Allow control on every boot will allow anyone of your choosing to control your computer without you having to be present at the computer.

When the connection is made, the client computer will see the host's screen as in the example below. The top toolbar provides many functions such as file transfer and chat. Clicking the toolbar mouse icon will disable remote keyboard, mouse, and display and will improve screen speed. You may transfer files to/from the host computer but directory transfer is not yet supported. If an entire directory needs transferred, then zip it first using the File Manager. Upon initial remote connection, the useful Desktop Info wallpaper will not appear because VNC disables it. Click GO > System > Wallpaper Refresh to restore it.

Another more complex scenario would be a company with multiple people manning helpdesks. Each employee providing "help" needs to connect to multiple customers at various locations. The helpdesk office may look like this:

Employee #    Computer IP Address    Run VNCVIEWER.EXE as follows (defaults to port 5500 if not entered)
1                        192.168.1.2                        vncviewer -listen
2                        192.168.1.3                        vncviewer -listen 5501
3                        192.168.1.4                        vncviewer -listen 5502
4                        192.168.1.5                        vncviewer -listen 5503

Setup example for employee #2:
1) Copy vncviewer.exe to somewhere convenient on employee #2's computer
2) Right-click on vncviewer.exe then choose "Copy"
3) Right-click on a blank area of the Windows Desktop, then click "Paste Shortcut"
4) Right-click on the shortcut you just created, then click "Properties"
5) Add 5501 to the end of the "Target" as pictured below:

6) Open port 5501 on the helpdesk office router (in this case a D-Link brand) as pictured below:

7) The person needing tech support must boot from the CD, then click GO, Programs, Remote Control - VNC, Allow control now and type in the public IP address or domain name of the helpdesk company followed by 5501 as the following examples show:  63.121.239.244::5501    -or-    helpdesk.com::5501
Notice that there are two colons before 5501.